Privacy Policy

1. Who We Are & Overview

This Privacy Policy applies to the website and online services operated by GSR Energies (referred to as "we", "us", "our", or the "Company"), operating as GSR Renewable Energy LLP.

Our website (gsrenergies.com) serves to provide engineering insights, solar return estimations, project portfolios, and direct communication channels for residential, commercial, industrial, and institutional solar power solutions across South India.

We respect your privacy and are committed to safeguarding the personal and technical data you share with us in accordance with applicable data protection legislation, including the Digital Personal Data Protection Act, 2023 (DPDPA) of India as applicable provisions come into force.

2. Information We Collect

We only collect personal information that is reasonably necessary to understand your solar energy requirements, provide accurate technical proposals, and deliver customer support. This includes:

• Identity & Contact Information: Full name, phone number, WhatsApp contact number, and email address submitted voluntarily through our consultation forms.
• Property & Technical Sizing Data: Installation property address, PIN code, district, property category (residential, commercial, or industrial), roof characteristics, and monthly electricity billing figures entered into our consultation requests or Solar Calculator.
• Communication Records: Details, questions, or project specifications you share during direct telephone calls, WhatsApp conversations, or email correspondence.
• Technical & Security Metadata: Internet Protocol (IP) address, browser user-agent, operating system, and request timestamps automatically processed by our web servers for rate limiting, DDoS prevention, and security audit logging.

3. How We Collect Information

Information is gathered through the following transparent touchpoints:

4. Why We Use Personal Data

Your information is processed strictly for legitimate operational purposes:

• Preparing customized solar system sizing recommendations, equipment specifications, and project proposals.
• Contacting you via phone, WhatsApp, or email to discuss your solar inquiry, arrange site assessments, or answer technical queries.
• Assisting with DISCOM net-metering feasibility, KSEB single-window documentation, and PM Surya Ghar National Portal subsidy filings where contracted.
• Defending our web infrastructure against malicious scraping, automated spam bots, brute-force attacks, and CSRF attempts.
• Fulfilling statutory tax, accounting, and legal compliance obligations under Indian law.

5. WhatsApp & Electronic Communications

When you click the floating WhatsApp button or provide your contact number with a request for consultation, we may communicate with you via WhatsApp to share system design proposals, component data sheets, or site survey schedules.

We do not send bulk unsolicited promotional marketing spam. You may opt out of WhatsApp or email correspondence at any time by simply informing our engineering representative.

6. Cookies & Technical Technologies

Our website uses strictly necessary functional mechanisms (such as standard browser caching and memory tokens) to ensure fast page loads, responsive navigation, and form state preservation.

We do not use invasive third-party cross-site advertising trackers or behavioural profiling ad cookies. You can manage or disable cookies through your individual browser settings without affecting core website accessibility.

7. Third-Party Service Providers

We engage reputable infrastructure and communications service providers solely to operate our website and serve your inquiries:

• Hosting & Edge Delivery: Cloud server hosting infrastructure for secure high-availability delivery.
• Email Delivery Services: Enterprise SMTP dispatch services utilized exclusively to transmit lead notifications and proposals.
• Embedded YouTube Video Player: Used on our project showcase pages to render authentic client interviews and project walkthroughs.
• Google Maps: Optional external navigation links to help clients locate our physical engineering offices.

8. Data Sharing & Disclosure Principles

We never sell, rent, trade, or commercially monetize your personal information.

Your personal data is shared only under the following limited circumstances:

• With certified in-house engineering and site assessment staff assigned to evaluate your installation.
• With regulatory utility entities (such as KSEB, MNRE, or ANERT) exclusively for processing required grid-interconnection approvals and subsidy direct benefit transfers (DBT) when authorized by you.
• Where strictly required by law, subpoena, court order, or official governmental directive.

9. Data Security & Storage Integrity

We maintain technical and organizational safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration. These measures include:

• Encryption in Transit: Strict HTTPS / TLS 1.3 encryption across all website pages and API endpoints.
• Application Hardening: Strict Content Security Policy (CSP), anti-clickjacking headers (X-Frame-Options), origin verification, and server-side rate limiting to prevent automated abuse.
• PII Masking & Sanitization: Input validation, XSS prevention, and automated masking of sensitive contact details in server diagnostic logs.

Note: While we implement industry-standard safeguards, no electronic transmission over the Internet can be guaranteed as unconditionally invulnerable. We encourage users to maintain safe personal digital practices.

10. Data Retention

We retain consultation inquiries and project design files only for as long as reasonably required to fulfill the engineering, quotation, warranty, and customer support purposes for which they were collected, or as mandated by applicable statutory recordkeeping requirements.

11. Your Rights & Data Principal Grievance Redressal

Under applicable Indian data protection principles, you have the right to:

• Request a summary of personal information we maintain concerning your inquiries.
• Request correction, updating, or rectification of inaccurate or incomplete contact data.
• Request erasure of your consultation record, subject to ongoing contractual or statutory compliance duties.
• Withdraw previously granted consent for direct marketing or proposal follow-ups.

To exercise any of these rights, contact our designated privacy desk at info@gsrenergies.com.

12. Children's Privacy

Our website, solar sizing calculators, and commercial proposals are intended exclusively for property owners, commercial decision-makers, and individuals who are at least 18 years of age. We do not knowingly collect personal information from minors.

13. Policy Updates & Contact Details

We may periodically revise this Privacy Policy to reflect advancements in technology, engineering operations, or legal developments. Any revisions will be published on this page with an updated "Last Updated" date.